We're here to help
Student Assistance
- In the event of an emergency or critical incident:
- Do not put yourself in unnecessary danger
- In an emergency, please call 000 for police, fire services or ambulance
- Please contact Student Support:
Phone: +61 2 8609 6673 or Email: [email protected]
Please give this phone number and email address to your family and friends so that if something happens to you, they can contact us. - We will guide you on what you need to do next, and what we can do to help. This may include reporting the incident to senior management for extra assistance.
Critical incidents are traumatic events, occurring either on or off campus (within or outside Australia), that significantly impact or threaten student wellbeing by causing extreme stress, fear, or injury, potentially leading to serious physical or psychological harm. Your safety is our top priority. To ensure this, we have a dedicated Critical Incident Management Policy that details how NPA staff handle emergency situations for international students.It includes:
- missing student
- any fatality or serious injury
- a serious traffic collision
- murder or suicide
- physical / sexual assault or domestic violence
- severe verbal or psychological aggression
- fire where property is lost or people are harmed
- explosion or bomb threat
- a hold-up or attempted robbery
- serious threats of violence
- storms or natural disasters
- drug or alcohol abuse causing harm to someone
